FAQs – Frequently Asked Questions

Where is Aura Lingerie made?
Aura Lingerie is proudly made in Colombia, offering high-quality women's underwear designed to highlight every woman’s beauty and confidence.

How do I choose the right size?
You can find a detailed size guide on our website to help you select the perfect fit. If you have any questions, feel free to contact us for personalized assistance.

Do you offer international shipping?
Currently, we only offer shipping within Colombia. We hope to expand soon!

What payment methods do you accept?
We accept payments via bank transfer, credit card, and debit card to ensure your shopping is easy and secure

Can I exchange or return a product?
Due to hygiene reasons, we do not accept returns or exchanges on lingerie products. Please make sure to select the correct size before purchasing.

How can I use discounts or promotions?
We offer exclusive promotions for first-time buyers and special occasions. Enter the promo code at checkout to apply your discount.

Is it safe to shop at Aura Lingerie?
Absolutely. Our platform uses secure payment systems to protect your personal data and ensure a reliable shopping experience.

How can I contact customer service if I have questions?
You can email us or use the contact form on our website for fast and personalized assistance.